Faxes are rarely used nowadays, and many people do not have an active fax line. HelloFax provides a subscription fax service that enables companies and people to receive faxes online.

Upon subscription, you will get a phone number that you will use to send and receive faxes.

After some time, you may wish to cancel your subscription if you find that you do not need it anymore or want to move to a different option.

The fax service HelloFax provides an email address for customers who opt to cancel the contract before the expiry of the subscription, avoiding a potential renewal.

How to Cancel HelloFax Services

There are several ways you can cancel your subscription at any time. The first is by sending an email.

HelloFax provides a particular email address for subscribers who plan to cancel the contract before the expiry of an existing service plan, avoiding a potential renewal or a charge after a free trial.



You can send an email to [email protected] with your name, email address and account details along with your request to withdraw your subscription.


Postal Mail

There is an option of sending a letter with your registration details to:

301 Howard Street

Suite 200

San Francisco, CA 94105

United States


You can also log in to your account on the website and cancel your subscription under the settings button.

You will receive an email from HelloFax confirming that you have successfully unsubscribed and will not be billed.

Documents You Need To Request a Cancellation and Contact Details

Required documents:

  • Personal contact details
  • Account details
  • Fax number issued

There is an online form available on the website.

Alternatives to HelloFax

Many other online fax services are available once a customer is no longer subscribed to HelloFax. Some have more services available while others are cheaper.

Some of the best options are:

  • eFax
  • RingCentral Fax
  • mFax
  • XM Fax
  • CocoFax
  • MyFax
  • OpenText RightFax Fax Server
  • Nextiva vFax