BetterHelp is a leading online mental health portal, the largest on the global platform. Founded in 2013, in California, USA, the counseling and therapy service provider connects more than 16 thousand therapists to over two million patients.

It offers services through phone, texts and web-based communication. BetterHelp boasts a long-standing history of credibility, giving clients access to psychologists, clinical social workers, marriage and family therapists and counselors, all trained, licensed, accredited, experienced and professional. Nevertheless, you may need to cancel your subscription for personal reasons.

How to Cancel BetterHelp

If you no longer need to use BetterHelp, cancelling is easy. The platform provides two cancelation methods, including by email and via a web form.

Cancel by Email

You can reach the customer service via mail. Begin by creating an email requesting that your account be cancelled. Your account information should be given to the representative, highlighting the need to end your membership. Then, send your email to [email protected].

Via Web

You can access the platform’s contact form online to cancel your subscription. Get to their contact page and open the contact form. Fill in your details on the provided form and then click on the ‘’submit’’ button. Remember to explain that you would wish to quit counseling. If your cancellation is successful, you will then receive a confirmation email from BetterHelp.

Documents Needed to Request Cancellation and Contact Details

Before registering with BetterHelp, you must be residence of the US. There are a few details needed at hand to start the process. These include:

• First and last name
• The account’s email
• Password
• The last four digits of the credit card to be charged
• Credentials including LCSW, LPC, LMFT, PsyD

Alternative to BetterHelp

Should you wish to try similar apps, some of the best alternatives to BetterHelp include:

• Talkspace
• 7 Cups of Tea
• Regain
• Teen Counseling
• Amwell
• Pride Counseling
• Doctors on Demand

Company Details

Email Address: [email protected]
Address: 990 Villa Street, Mountain View, CA 94041